Yenya Bet Privacy Policy

Yenya Bet respects your privacy and is committed to protecting your personal information. We collect account details, verification records, payment and betting activity, technical information, and support communications to operate services, protect accounts, and meet applicable obligations. For privacy questions or requests, use Contact Us.

This policy covers our website, mobile version, app where available, account services, sports and live betting, games, Keno, bonuses, payments, support, and communications. It applies to registered players, browsing visitors, and people contacting us before registration, in Addis Ababa and across Ethiopia. “Personal data” means information that identifies you or can be linked to you. “Processing” means collecting, using, storing, sharing, or deleting that information.

Who We Are

Yenya Bet is the service name used for the online betting and gaming platform described here. Services are intended for eligible adult users in Ethiopia, subject to applicable Ethiopian laws and regulations, local restrictions, and any applicable licence conditions. For operator identification, see About Us. Review License & Regulation and check the competent authority’s latest information when verifying current regulatory status. This policy is not evidence of government approval.

Information We Collect

The information needed depends on your interaction with us. Browsing does not normally require the same account-holder information as registration or a withdrawal. We limit collection to what is necessary for lawful, operational, security, and regulatory purposes.

• Account data: name, phone number, email, date of birth, username, and password-related security records.
• Verification data: identity documents, age checks, customer due diligence information, and fraud-prevention records. KYC means “Know Your Customer”: checks used to establish identity and eligibility.
• Transaction data: deposits, withdrawals, payment method details, payment authorization records, balance history, and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno entries, and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies, and log files.
• Communication data: support messages, complaints, emails, chat logs, and call information, including recordings where applicable and appropriately disclosed.
• Responsible gaming data: limits, self-exclusion requests, risk indicators, and account restrictions.

Do not send unrelated sensitive information, your password, or a payment PIN to support. Submit verification documents only through an authorized service channel.

How We Use Personal Data

We process Yenya Bet personal data to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses, and promotions. Account and transaction records may help verify that a withdrawal belongs to the account holder or resolve a disputed settlement.

We also use relevant information to detect multiple accounts, payment or bonus abuse, fraud, and suspicious betting patterns; improve website, app, game, and support performance; and send important service notifications. Marketing is sent only where allowed, with available opt-out options. Opting out of marketing does not stop essential account or security notices.

Processing may also support responsible betting measures, complaint handling, and applicable legal, tax, accounting, anti-money laundering (AML), licensing, and regulatory duties. Security checks can affect a transaction’s processing time; they do not mean that a player has necessarily done anything wrong.

Lawful Reasons for Processing

Depending on applicable law and the activity involved, processing may be needed to provide services you request, comply with legal obligations, protect users and the platform, prevent fraud, or resolve disputes. We seek consent where required. The lawful reason must be assessed for each purpose; consent is not a blanket permission for unrelated uses. Contact us to ask which reason applies to a particular use of your information or how to withdraw consent.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you signed in, protect sessions, remember preferences, analyse traffic, improve page performance, and support marketing measurement where permitted. Some are necessary for account functions; optional technologies should be managed through available choices. Blocking necessary cookies may affect login or payments. See our Cookie Policy for more information.

Data Sharing

We do not sell personal data as a product. Where necessary, information may be shared with payment processors, identity verification providers, hosting or cloud providers, analytics and security services, customer support tools, and professional advisers. These third-party service providers are external organisations that help deliver or protect our services.

Access should be limited to the purpose of the service and the information needed, with appropriate confidentiality and security requirements. Payment or verification providers may also have their own legal duties and privacy notices. Information may be disclosed to a competent authority, regulator, law enforcement body, or court when legally required.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and use suitable safeguards. You may contact us for information about relevant transfers and protections. A provider’s location should not be assumed from the currency or payment method you use.

Data Storage and Retention

We keep information only as long as necessary for the relevant purpose, including account operation, financial records, dispute resolution, fraud prevention, responsible gaming, and regulatory requirements. Retention depends on the record type and applicable obligations; there is no single period for all betting account data. Closing an account does not automatically erase records that must be retained. Records should be securely deleted or anonymised when no longer needed.

Security Measures

Yenya Bet data protection relies on reasonable technical and organisational measures, including encryption where appropriate, access controls, secure login systems, monitoring, backups, fraud detection, staff confidentiality, and internal handling procedures. No online system can guarantee complete security.

To support Yenya Bet account security, use a unique password, avoid shared devices, and sign out after use. Before entering credentials through Yenya Bet login, verify the website address against trusted official communications. Do not install an app or APK from an unverified message or download source. Report unexpected login alerts or transactions promptly.

Your Privacy Rights

Under applicable data protection laws, you may have rights to access your information, correct inaccurate details, request deletion or restriction, object to certain processing, or receive information about how data is used. Some requests may be limited where records are needed for legal, financial, security, or regulatory reasons.

1. Step 1: Open Contact Us and use the listed official communication channel.
2. Step 2: Describe your privacy request and provide enough account information to locate the relevant records, without sending passwords or PINs.
3. Step 3: Complete any proportionate identity check requested through a secure channel. We will explain applicable limits and respond within the period required by law.

Age Restrictions and Children’s Data

Our services are only for eligible adults. We do not knowingly collect personal data from underage users. A parent, guardian, or user who believes underage information has been submitted should contact support so the account and records can be reviewed and handled appropriately. Read the Age Restriction Policy before registration.

Responsible Gaming and Account Restrictions

We may process account activity, deposit limits, self-exclusion requests, risk indicators, and restrictions to support responsible gaming and enforce platform rules. Relevant records may need to remain after closure to maintain exclusions or prevent restricted access. These measures are not a medical diagnosis. See Responsible Gaming for available guidance.

Terms, Bonuses, and Payments

This policy works alongside our Terms and Conditions, bonus rules, payment checks, and anti-fraud controls. Before registering or depositing, check eligibility, verification requirements, fees, transaction limits, withdrawal procedures, and complaint-handling options. When comparing website and app access, check available functions and published requirements rather than assuming either route needs fewer checks. Prepare only requested documents; bonus participation does not remove withdrawal verification requirements.

Updates to This Policy

We may update this Privacy Policy when services, applicable laws, security practices, or processing activities change. Material changes will be communicated where required, and consent sought where necessary. Review this page periodically and contact us if a change affects your understanding of Yenya Bet privacy or the handling of your player information.